ku9s Privacy Policy —
Your Information Is Always Safe
This policy covers everything about how your personal information is collected, why it is used, and how it is kept secure.
1. Introduction and Overview
What ku9s is and why this policy matters.
About ku9s
ku9s is a safe and reliable online betting and casino platform built for users in Bangladesh. Through our website ku9s.cam, users can enjoy sports betting, live casino, slot games, and many other entertainment services.
We believe that the privacy of your personal information is a fundamental right. ku9s is committed to ensuring the highest level of security for your information in every interaction you have on our platform. This privacy policy provides complete transparency about our data management practices, your rights, and our responsibilities.
This policy applies to all pages under the ku9s.cam domain, the mobile version, and all associated digital services. It is every user's responsibility to read and understand this policy, and continuing to use our platform means you accept its terms.
2. What Kind of Information We Collect
A detailed description of what information we collect in order to provide our services.
Information You Provide Directly
Information you voluntarily provide during the registration process and account management:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- National ID or passport number (for identity verification)
- Payment information (bKash number, Nagad number, Rocket number, bank account details)
- Information provided when contacting customer support
Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Date and time of access to the platform
- Information about the pages you visited
- Session duration and usage patterns
- Information obtained through cookies and similar tracking technologies
Transaction and Gaming Information
Information generated while using our services:
- Deposit and withdrawal history
- Betting and gaming activity details
- Bonus usage history
- Account balance and transaction logs
KYC Information
To verify identity and ensure responsible gaming:
- Copy of government-issued identity document
- Proof of address document
- Information about source of income (for large transactions)
- Clear selfie or photo verification (where applicable)
3. Purpose of Using Information
We use your information only for specific and legitimate purposes.
Primary Purposes of Use
- Account Management and Service Delivery: Your information is used to create, verify, and maintain your account and to provide you with all requested services.
- Payment Processing: To securely complete all financial transactions, including deposits (minimum ৳200) and withdrawals (minimum ৳800).
- Identity Verification and Fraud Prevention: To ensure account security and prevent unauthorized access or fraudulent activity.
- Customer Support: To effectively assist you with any complaints, questions, or requests. Our support team provides service in Bengali 24/7.
- Ensuring Responsible Gaming: To analyze user gaming behavior in order to identify potentially problematic gaming patterns and provide assistance where needed.
- Meeting Legal Obligations: To comply with applicable laws, regulations, and regulatory guidelines.
- Platform Improvement: To continuously improve the quality of our services by analyzing user experience.
- Marketing Communications: With your consent, to inform you about relevant offers, bonuses, and updates. You can opt out of these communications at any time.
4. Information Storage and Security
We use industry-leading technology to protect your information.
Technical Security Measures
- SSL/TLS Encryption: All data sent and received on our platform is protected with 256-bit SSL encryption.
- Data-at-Rest Encryption: Sensitive information stored on servers is protected by advanced encryption algorithms.
- Firewall and Anti-DDoS Protection: Robust network security measures are active to prevent unauthorized access and cyberattacks.
- Regular Security Audits: Regular penetration testing and vulnerability assessments are conducted by independent security experts.
Data Retention Period
We retain your information only for as long as necessary:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention.
- Financial Transaction Records: May be retained for an extended period in accordance with applicable financial laws.
- Marketing Data: Until your consent is withdrawn or the purpose is fulfilled.
Administrative Security Measures
ku9s employees are only granted access to the information necessary for their role (Principle of Least Privilege). All staff receive regular training on privacy and data protection and are required to sign a confidentiality agreement as a condition of employment. Any suspicious activity is immediately detected and reported through internal monitoring systems.
In the event of a data breach, we will notify affected users and the relevant authorities within the applicable legal timeframe.
5. Sharing Information with Third Parties
We fully and transparently set out the circumstances under which and with whom we share information.
Information Sharing Circumstances
We only share information with third parties in the following limited circumstances:
- Payment Processors: Only the information necessary to complete a transaction is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfers. These partners are governed by their own privacy policies.
- Identity Verification Services: Relevant information is shared with trusted third-party verification services to complete the KYC process.
- Technology and Infrastructure Partners: Selected service providers for cloud hosting, database management, and technical platform operations are granted access — but they operate under strict confidentiality agreements.
- Legal Obligations: Information may be disclosed pursuant to a court order, legal process, or a legitimate request from a government authority.
- Fraud and Crime Prevention: To assist relevant authorities in investigating money laundering, fraud, or other illegal activity.
6. Cookie Policy
How cookies are used on our platform and how you can control them.
Essential Cookies
These cookies are essential for the core functionality of the platform and cannot be disabled:
- Maintaining login sessions
- Managing security tokens
- Saving language and preferences
- Shopping cart or bet slip data
Analytical Cookies
Used to understand and improve how the platform is used:
- Tracking the number of pages visited
- Analyzing user behavior
- Monitoring site performance
- Identifying and fixing errors
Cookie Controls
Most browsers offer options to control cookies. You can block or delete cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain key functions of the platform, such as not staying logged in or sessions ending. Our analytics cookies use anonymous data and do not store personally identifiable information.
7. Your Rights
Learn what rights you have over your own data.
Right to Access Information
You have the right to request a copy of the information we hold about you.
Right to Correct Information
If your information is incomplete or incorrect, you can request a correction. Many details can be updated directly from your account settings.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information.
Right to Restrict Processing
You can request that the processing of your information be restricted, particularly when you are disputing the accuracy of the information.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used format.
Right to Object
You have the right to object to certain types of data processing, including marketing communications, and to withdraw your marketing consent at any time.
8. Protection of Minors
Protecting children and young people is one of our primary responsibilities.
Age Verification & Protection Policy
ku9s is a 21+ platform. We do not collect information from anyone under the age of 21, and we do not allow them to create an account. Age verification is in place during the registration process, and a strict KYC process is followed in suspicious cases.
If we become aware that information from a minor has been collected, we will immediately close that account and securely delete all collected data. If a parent or guardian believes that a minor under their care is using our platform, please contact [email protected] immediately.
For more details on responsible gaming, please visit our Responsible Gaming page.
9. Policy Changes
How this privacy policy may be updated and how you will be informed.
Change Notifications
ku9s may update this privacy policy from time to time. Changes may be made to this policy due to changes in business operations, legal requirements, or technological developments.
For any significant changes, we will:
- Send a notification to the registered email at least 30 days before the updated policy takes effect.
- Display a clear notice on the platform.
- Update the "Last Updated" date at the top of this page.
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the changes, you may request to close your account.
Minor changes (spelling corrections, clarifications, or direct reflections of new laws) may take effect without prior notice.
10. Contact Us
Our team is ready to assist with any privacy-related questions.
Privacy Contact
For any questions, concerns, or requests regarding this privacy policy, please contact us through any of the following channels.
[email protected]
Get support in Bengali 24/7 — log in to the platform
Emails are responded to within 30 business days
For more information on responsible gaming, visit our Responsible Gaming and FAQ pages.